Ask the Tech
It Costs How Much?
March 5, 2010
A couple of years ago I wanted new wood mini blinds. Being a frugal (cheap!) individual I spent many hours over several days on line comparing prices. After much deliberation I ordered the blinds and congratulated myself on the money I saved. I knew that if I ordered from a local company I would have paid more.
The blinds arrived and after several calls to the product help line they were successfully installed. After a week my husband and I were once again on speaking terms. After several months I was again on the phone with the company help line with a problem which required me to ship part of the order back to them for repair. Just recently another problem occurred and I am awaiting parts for a repair I will need to make myself.
I learned several lessons from these blinds. Sometimes a “great” sale just means that things have been in the warehouse too long and NEVER under estimate the value of “ in person “ customer service. Only so much advice can be given over the phone. When the blinds won’t open or the paper won’t feed through your printer, having someone who can come out and diagnose the problem is invaluable.
That kind of “in person” customer service is what we offer you. Whether you need to purchase office products that are recyclable and sustainable or you need to identify ways to help your office go green we are ready to work with you.